Frequently Asked Questions

0. Most FAQ (updated as of May 13)

Can I swap the battery?

At Lily we evaluated the pros and cons of the swappable battery and we have found it's better to have an internal non-swappable battery. The internal battery allows for this first version to have the following features:

  • waterproof
  • lightweight
  • extended single charge flight time
  • simpler mechanical design

What is the song used in the video?

"Can’t slow down" by Reaktor Productions

Does Lily have obstacle avoidance?

Currently, Lily does not have any obstacle avoidance capabilities. We have found that most outdoor activities do not need obstacle avoidance because Lily can follow the user's path. But again, there are no guarantees that Lily will not hit anything while it is following you. If Lily is about to hit an object you can press the middle button on the tracking device and Lily will stop, hold its position, and continue to film you.

When does the $499 pre-sale price end?

We are selling the Lily Camera for $499 until June 15th, then it will progressively increase up to the regular retail price of $999.

When will Lily ship?

The Lily Camera will begin shipping in February 2016.

1. General

What is the Lily Camera?

Lily is the world’s first throw-and-shoot camera. All you have to do is throw it in the air to start shooting. Lily flies itself and uses GPS and computer vision to follow you around. Lily is waterproof, ultra-compact, and shoots HD pictures and videos.

How much does Lily cost?

You can pre-order Lily today for $499 USD. After pre-sales are over, Lily will be priced at $999 plus applicable taxes and shipping.

How do I get my Lily?

You can pre-order a Lily via our website.

What do I get when I order a Lily?

A Lily Camera, a tracking device (with its wrist waterproof case), a brick charger, a micro USB cable, and a user manual.

Why are you charging me immediately for my pre-order?

Creating and manufacturing a new device is expensive. As a young company, being able to use the revenue from your pre-order to pay for things as we build them helps us reduce risk and helps ensure that we deliver the best possible product and customer service to you.

Do you ship internationally?

Yes, we ship internationally. Different Tax rates may apply.

Why aren’t you collecting my shipping information when I order?

In case you move and change addresses between now and when Lily ships. We will ask for your address when Lily is ready to ship, making it less likely your Lily is sent to the wrong address. Please make sure your email address is correct on your order so we can contact you.

Does the price include VAT or other duties?

No. You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.

What are the shipping costs?

$20 for US, and $30 for international.

What is your policy on refunds?

If you decide to cancel your pre-order before Lily ships, we will provide a full refund to you.

2. Form

Does Lily really fit in any backpack?

Yes, we designed Lily to be compact and portable. It weighs less than your average laptop.

Can I swap Lily’s battery?

No. In order to waterproof Lily, we had to strip away the ability to remove the battery pack. 20 minutes of flight time is just enough for you to not think about Lily and be in the moment.

Does Lily have a gimbal?

We wanted to make sure you can take Lily with you everywhere. Thus, we made Lily as compact and portable as possible. So instead of a bulky mechanical gimbal, we are doing digital gimballing (Lily crops the region of the image that contains you).

Can I add my own gimbal and camera on Lily?

Lily is designed to be used as a stand-alone camera. You do not need anything else to get the footage you want. Lily’s internal camera was built and optimized for aerial footage and it will give you amazing results.

How waterproof is Lily?

Lily’s waterproof rating is IP67, which means that you can take it one meter underwater and it will still perform as expected. However, we do not recommend you spin the motors underwater. Lily is not a submarine :)

Can I use Lily in salt water?

Yes, but we recommend that you rinse the motors thoroughly after each saltwater exposure. The motors are subject to corrosion over time.

How likely are the propellers to break?

Propellers are designed with safety and ruggedness in mind, which means that they tend to bend but not break. If your propellers get damaged, you will be able to purchase new propellers from our website.

Can I buy replacement propellers?

Yes, we will release these soon.

Can I replace Lily’s propellers myself?

Yes, and it is very easy. We will share a video explaining how to do it soon.

Does Lily only come in one color?

Yes, midnight black only.

3. Function

Will Lily videos have sound?

Yes, the tracking device has a microphone that records high quality sound. Lily automatically synchronizes audio from the tracking device with video it records.

Can Lily stream video?

Lily streams low-resolution live video to the companion app to help you frame your shots.

How do I know when Lily is ready to fly?

Lily’s eyes will be solid blue.

How does Lily track me?

Lily tracks the tracking device and uses computer vision to optically follow your features. You should have the tracking device on you for Lily to follow you.

How fast can Lily fly?

Max speed: 25 mph/40 km/h (software limited)

How close/far can I fly Lily from me?

Min distance from user: 5 ft (1.75 m) Max distance from user: 100 ft (30m)

How low/high can Lily fly from me?

Min altitude: 5 ft above head level (1.75 m) Max altitude: 50 ft (15 m)

Can Lily track other people too?

Yes, just hand them the tracking device.

Can Lily track multiple people at the same time?

No, Lily can only track one tracking device at the time.

Can I have multiple Lily Cameras tracking me?

Not yet, we are working on this.

4. Usage

What wind speeds does Lily operate in?

We have tested Lily in winds above 20 mph (at the beach), but we advise people not to operate their Lily Camera in winds above 15 mph.

How do I set up Lily?

The great thing about Lily is that there is no setup required. Just turn on your Lily camera, make sure you have the tracking device with you (it will automatically turn on when Lily turns on), and throw Lily in the air. By default, Lily will start following you and recording a video as soon as you throw it in the air. You can set Lily’s behavior-after-takeoff in the companion app.

Where can I buy replacement parts for Lily?

You will be able to purchase these from our website soon.

Do I need to assemble anything when setting up my Lily?

No. It works right out of the box.

How do you figure that Lily lasts 20 minutes? What constitutes normal usage?

This is at an average speed of 15mph. Flight time will vary between 18 minutes and 22 minutes, depending on how you use it.

How much time does it take to recharge Lily’s battery?

2 hours for a full-charge.

How can I check Lily’s battery level?

From the companion app or the tracking device.

How can I check the tracking device’s battery level?

From the companion app.

What happens when Lily loses track of me?

Lily will hover in place and try to recover the signal. As soon as it finds you, It will go back to whatever mode it was in before it lost you.

What happens when Lily runs out of power when it is in the air?

The tracking device will send you pulse vibrations when the battery is running low. If you don’t land it, Lily will smoothly land before running out of battery.

5. Safety and regulation

Where can I use Lily?

Anywhere outdoors as long as you are respecting all the local laws and regulations.

Where can I not use Lily (according to current FAA guidelines)?

Near airports ...

Is Lily safe to use around kids?

Absolutely, Lily always flies above head level so that you (and your kids) are safe.

Can I use Lily to spy on my neighbors?

Lily is always pointing at you and less than 100ft from you (pro tip: best shots are in the 10-30ft range). Also, Lily’s motors make noise. So other people will most likely notice Lily and quickly figure out where you are. You are better off climbing up a tree and using binoculars.

Thank You!

We will get in touch soon.

Get Your Lily Camera Now For $499!

(12 Days To Go) Shipping in February 2016.
Lily with Tracking Device and Case $999.00 $499.00 x
(12 days left at this price!)
Subtotal 499.00
Shipping & Handling: 8.00
Sales Tax (8.8%): 35.10
Total: $546.92
* You will be charged immediately. Taxes are based on a maximum US tax tate and excess tax will be refunded based on your shipping address.

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